Specifically incorporating artificial intelligence into the DWP’s systems, which has struck fear into many people thinking they’ll trade being on hold with being misunderstood and outright ...

The Department for Work and Pensions (DWP) has come under fire in a scathing report by the Public Accounts Committee released on Friday, which criticised the handling of claimants with complex ...

Pensioners are having to cut down on hot meals, skip showers or baths and turn down their heating this winter. This is in order to plug the £200 or £300 hole in their budget that the Winter Fuel ...

Liz Kendall singled out Universal Credit and disability benefits as part of her recent statement over “unavoidable” higher costs in welfare. However, the Secretary of State for Work and ...

Chancellor Rachel Reeves has warned of 'difficult decisions' ahead of changes coming to the DWP and benefits. DWP boss Liz Kendall has also warned millions of Brits 'radical' changes are on the ...

MPs have criticised the Department for Work and Pensions (DWP) for providing an "unacceptably poor service" to people claiming disability benefits, as they face call waiting times that are on ...

The Department for Work and Pensions (DWP) has issued a warning about things you must do if you are going on holiday. These regulations affect millions, including those on universal credit and ...

The Department of Work and Pensions (DWP) took an average of 26 minutes and 53 seconds to answer calls from employment and support allowance (ESA) claimants in the year leading up to March 2024 ...

An estimated £9.5 billion was wasted on fraudulent or mistaken benefit claims last year, a shocking new report has revealed. That is the equivalent of around £254 per UK taxpayer. Some £1 in ...

DWP disability benefits claimants are getting “unacceptably poor service” from Government as they wait on average 10 times longer for their calls to be answered, MPs have said. The Department ...

Criminal gangs are exploiting the system." He made these remarks during a committee meeting attended by Department for Work and Pensions (DWP) officials, discussing their strategies to combat ...