Pamecha said Toma’s onboarding process involves training on a dealers’ customer calls for a week or two to give the AI some ...

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I will definitely recommend other people to go there if they are in the market for a car. I had a great experience. The service was quick, and Oscar and Nick were so helpful! I had a great experience.

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ORLANDO, Fla — All Eric Montgomery wanted was to get his car repaired ... but Action 9 has now provided him with the direct phone number for one of the owners.

Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...

The cuts amount to roughly 5% of the automaker’s connected-vehicle software team, which is under the purview of Doug Field, Ford’s chief EV, digital and design officer.

Carvana CVNA and Lithia Motors LAD are two major players in the U.S. auto retail sector, but they operate with very different approaches. Carvana focuses exclusively on selling used vehicles ...