As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Retailers can dramatically improve the customer journey through simple operational adjustments. To do so effectively, however ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

We're told it delayed trains by 20 minutes at around 4-5 a.m. Although the strike ended Sunday night, hundreds of trains and miles of tracks had to be inspected before service was fully restored.

SAN FRANCISCO (KGO) -- BART service is restored after a computer outage shut down the entire system for commuters Friday morning. Riders experienced ... BART service will resume soon in the ...

By Jenny Gross Reporting from London Marks & Spencer, the large British retailer, said on Tuesday that some customer data had ... In late April, Harrods experienced brief disruptions, restricting ...

The latest dates and locations for the council's mobile refuse service for residents have been ... residents to dispose of their rubbish, will resume on Wednesday morning, May 8, following a ...

All BART service resumed Friday morning after a systemwide shutdown due to a computer networking problem, the transit agency said. At 9:17 a.m., BART posted on social media, "BART service has ...

While about a third of people surveyed by CNET think that AI will lead to fewer job opportunities, a resume writing service can help you stand out from the rest of the crowd. We've assessed the ...