What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

We're told it delayed trains by 20 minutes at around 4-5 a.m. Although the strike ended Sunday night, hundreds of trains and miles of tracks had to be inspected before service was fully restored.

33,623 people played the daily Crossword recently. Can you solve it faster than others?33,623 people played the daily Crossword recently. Can you solve it faster than others?

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian Siemiatkowski admitted the automation-led model had ...

By Jenny Gross Reporting from London Marks & Spencer, the large British retailer, said on Tuesday that some customer data had ... In late April, Harrods experienced brief disruptions, restricting ...

SAN FRANCISCO (KGO) -- BART service is restored after a computer outage shut down the entire system for commuters Friday morning. Riders experienced ... BART service will resume soon in the ...

InPost UK has entered into an exclusive partnership with online fashion retailer ASOS to launch a nationwide next-day delivery service to lockers, marking a development in out-of-home (OOH) e-commerce ...

Rail connections between Dhaka, Chattogram, and Sylhet have resumed after being suspended for eleven hours due to two train bogies derailing at the same location on both the up and down lines in ...

All BART service resumed Friday morning after a systemwide shutdown due to a computer networking problem, the transit agency said. At 9:17 a.m., BART posted on social media, "BART service has ...