News

A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation
A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.
Customer service hasn’t changed, but how we handle it has, Zendesk EMEA CTO says
At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...
Salesforce's Bet On Agentic AI Is Just Getting Started
Salesforce's AI-powered Agentforce drives efficiency, boosts customer satisfaction, and embraces innovation with robust ...
From ‘catch up’ to ‘catch us’: How Google quietly took the lead in enterprise AI
Google has surged ahead in the enterprise AI race after perceived stumbles. VentureBeat details the Gemini models, TPU advantage & agent ecosystem driving its turnaround.