Set SMART goals with your customers to get a sense of their objectives and make sure the goods or services you’re offering ...

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...

I’m talking, of course, about customer service departments. The definition of CX has broadened over the past few years to include all customer touchpoints, from marketing, to sales ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...

I think even calling it customer service or service industry may be a very different outlook 5 years from now,” said Sameer Bapat, SVP and COO of Cognizant IOA, during a panel discussion on ...