Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Shipping giant CMA CGM and tech startup Mistral AI expect rapid productivity gains from a 100 million euro partnership ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

Best Fares Now is a trustworthy online travel agency that collaborates with Copa Airlines Customer Service to offer flight ...

Set SMART goals with your customers to get a sense of their objectives and make sure the goods or services you’re offering ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...

With more changes to come, AARP is worried Social Security's customer service could get even worse.

Google's products (GOOGL) (GOOG) have improved the quality of customer service queries by 95% and helped increase sales for ...

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

Past economic disruptions provide great lessons for leaders on how to effectively navigate these waters by capitalizing on ...

Benefits of migration from telephone to VoIP provides cost savings to include bringing in more modern devices intended for ...