Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

Best Fares Now is a trustworthy online travel agency that collaborates with Copa Airlines Customer Service to offer flight ...

Shipping giant CMA CGM and tech startup Mistral AI expect rapid productivity gains from a 100 million euro partnership ...

Set SMART goals with your customers to get a sense of their objectives and make sure the goods or services you’re offering ...

Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer ...

With more changes to come, AARP is worried Social Security's customer service could get even worse.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business Bureau.