Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Frost & Sullivan commends CANGO Mobility for setting a high standard in competitive strategy, execution, and market responsiveness. The company's vision, innovation pipeline, and customer-first ...

The U.S. Coast Guard is facing its largest readiness crisis since World War II, Homeland Security Secretary Kristi Noem said Wednesday as she promised an overhaul of the service that she called ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

By Andrew Duehren Reporting from Washington Billy Long, a former Republican congressman whom President Trump has tapped to lead the Internal Revenue Service, pitched his friends on a tax credit ...

WASHINGTON – The new leader of the U.S. Postal Service is an LSU graduate. David Steiner, who graduated LSU with an accounting degree in 1982, was named Postmaster General by the U.S. Postal ...

There was a time, not too long ago, when customer service carried a certain elegance ... In my experience, this can lead to faster resolutions, more personalized responses, and more confident ...

The City of Milwaukee has replaced 10,000 lead service lines that connect water mains to properties across the city, officials announced. Mayor Cavalier Johnson called the milestone "meaningful ...