When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

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and are asking their providers for support The blackout has also affected emergency service phone lines, as the Europe-wide emergency number 112 became unreachable in parts of Spain. The Valencia ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...

NFL Network commentator Kyle Brandt has an unorthodox theory. Following the reveal, Brandt speculated that Carter's new jersey number is a subtle nod to both his past and the player he admires ...

Twice, she said, she’s been stuck trying to exit a lot but couldn’t do so because “the machines didn’t work” and no one answered a customer phone number.

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...