NYSEG shows us what it takes to get the power back on during an outage including the call center and out in the field.

Avangrid, the parent company of NYSEG, is investing more than $7 billion statewide for critical grid infrastructure improvements through 2030. The improvements to the Hillcrest substation include ...

Buffalo, NY (WBEN) NYSEG customers say they were shocked to see a higher electric bill after new smart meters were installed.

NYSEG and RG&E are installing the latest in energy use technology − smart meters − across their wide customer base that includes more than 1 million electric hook-ups and 500,000 natural gas ...

SOUTHERN TIER (WBNG) -- NYSEG is still working to repair outages after strong winds impacted the region Sunday. According to NYSEG, more than 79,000 customers across New York State, including ...

Prices have gone up for things like supply," said Mike Baggerman, NYSEG Communications Manager. And Baggerman said that's why you need to look at the two main parts of your bill: the supply ...

DELAWARE COUNTY, N.Y. (WBNG) -- On Sunday afternoon, NYSEG reported that more than 1400 customers in Delaware County are without power. According to the NYSEG Outages list, 1,471 customers are ...

NYSEG cares about the people we serve, and we want to make sure that you can afford to keep the lights on at home. That’s why I want to make this perfectly clear: NYSEG has not raised your ...

But, the utilities say they’re not the ones to blame. NYSEG/RG&E/National Grid are responsible for delivering gas and electricity to customers and issuing bills that include the cost of delivery ...

They’re called smart meters. And both Con Edison and NYSEG utility companies say they are a way for customers to keep watch on energy use and to save money. Con Edison said on its website it has ...