Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

BnB Bank, a fast-growing digital financial service provider, celebrated its top-performing agents on Friday during a special giveaway ceremony held at its headquarters on Randall & Benson Street in ...

Consumers are more comfortable with AI but still want human connection when it comes to certain services, making it crucial ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

Many people never realize that they've been victims of a search engine or fake customer service scam until late ... reach out ...

Many of the 100 banks in the BankTech Ventures consortium have expressed interest in using the data-sharing network.

With more than 18 million customers in Spain alone, CaixaBank is a benchmark for how to effectively reach and utilise scale ...

Customers of Lloyds, Halifax and Bank of Scotland are facing banking chaos as apps appear to be down and thousands of people ...

Raipur (Chhattisgarh) [India], July 18: Bank of Baroda, one of India leading public sector banks, inaugurated its new Zonal ...

On Thursday, a member of People's Energy Cooperative (PEC) near the Theilman area in Wabasha County was targeted by a scam.

You might think you're talking to a customer service rep for a car insurance company, a bank, or a utility. But are you really? Or is it a scam?