Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

The changes will allow those applying for Social Security Disability Insurance (SSDI), Medicare, or Supplemental Security Income (SSI) to complete their claim entirely over the telephone—a rever ...

It does not necessarily reflect the view of The Herald. Mobile operator EE has confirmed it is working to fix service issues which have left some customers without phone signal and unable to make ...

To access Amazon’s Customer ... Service" in the top left of the screen. Need a quicker reply? Call Amazon at 1-888-280-4331. When customers call this number, a bot picks up the phone and ...

WASHINGTON ― The White House requested the rapid changes to phone service that the Social Security Administration plans to put in place next week, the agency’s leader said Monday. In a meeting with ...