The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

A Porter delivery in Lucknow became a social media sensation. The agent filmed himself delivering a package within the same ...

For these individuals, phone service is a lifeline—one that the SSA came dangerously close to cutting off A Grassroots Response: Public Outcry and Advocacy The reversal of the SSA’s decision is being ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service ... the agency’s phone lines with ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's telephone customer ... service at home. So when she finally secured a ...

But the SSA’s accommodations were not enough, AARP argued, and the cuts to phone services that were to go ahead would “only exacerbate the ongoing customer service crisis,” LeaMond wrote. More than 10 ...

Through this, the airline intended to resolve issues at first contact rather than bouncing callers between different agents. This major change with gate and customer service agents takes place ...

There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...