AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

NEC XON achieves second Fortinet Engage Technical Support Partner designation in SAIssued by Scarlet Letter for NEC XONJohannesburg, 10 Feb 2025Visit our press officeIan Kruger, Presales and ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Duncan Aviation is proud to announce the appointment of Shane Mack as a Turbine Engine Technical Representative, or Tech Rep, ...

Organisations across the region are prioritising cyber security, customer experience and application development, even as they navigate cloud repatriation and a growing skills gap in AI and security.

In 2023, the country achieved a score of 94.5 in the Information and Communication Technology (ICT) Development Index 2023, ...

RADCOM Ltd. (Nasdaq: RDCM) announced today the integration of RADCOM RAN Analytics Solution, part of RADCOM ACE Service Assurance, with ServiceNow, leveraging AIOps (the use of Artificial Intelligence ...

The Healey-Driscoll Administration announced Tuesday more than $850,000 in grants to fund five organizations that provide job training, employment placement, and post placement services ...

Once you’ve signed up, your phone will be able to automatically connect to Starlink’s satellite network. This lets you send ...