Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

though he had been concerned that changes at the agency may impact customer service and that applicants for benefits may see delays. "There is no validity to these reports," a Social Security ...

AARP is sounding the alarm on deteriorating service ... about their Social Security." LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service ...

Despite the Social Security Administration ditching its plan to reduce its phone service, Long Island residents who use those benefits say they are still concerned about customer service.

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

She lives in Bow. Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Granite Staters in the lurch ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...