Hold times at Social Security's toll-free number averaged 60 minutes last year, during the Biden administration. Under Trump, they top 90.

The SSA's new Call Back Assist feature lets you hang up and still keep your place in line.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

A group of House Republicans is warning new Social Security Administration Commissioner ... at an agency that is seeing increasing customer service wait times. The plea to hold off on further ...

When asked for an interview to discuss customer service delays and long wait times, a spokesperson provided a statement from acting Commissioner of Social ... and then we'll contact you when ...

The U.S. DOGE Service arrived at the ... Signal and other ways to securely contact The Post. End of carousel Some elements of the latest disarray at Social Security — including the decision ...

More than a dozen House Republicans are pressing the newly confirmed Social Security Administration ... about the “proposed changes to customer service” at SSA. “Our constituents heavily ...

It’s getting harder and harder for millions of Americans to get help for issues related to their Social Security account ... was long wait times for customer service, unconscionable delays ...

The commissioner of the Social Security Administration, Frank Bisignano, told CBS News that he believes artificial ...

Question: Can we still change our direct deposit for Social Security over the phone or not? I called the 1-800 number, but the recording was so quick I couldn’t understand. I am moving to North ...

The hack at a third-party vendor 'affects certain consumers who had contacted our customer help desk,' Adidas says. All those ...

Question : Can we still change our direct deposit for Social Security over the phone or ... Callers to SSA’s national customer service line are greeted with a brief recorded message about ...