If you’ve been having trouble talking to someone at your local Social Security office this August, you’re not alone. Several ...

Phone calls to Social Security are being rerouted to other field offices where workers don’t have jurisdiction over some ...

The Social Security Administration has conceded an issue with phone service, after denying it to NPR, and has announced a fix ...

Phone calls to local Social Security offices are currently being rerouted to other field offices — often to staff who don't ...

The Social Security Administration will no longer allow beneficiaries and those applying to confirm their identity over the phone. Learn about this change.

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from focused technology enhancements and process engineering.

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

Alex Lawson, executive director of the Social Security Works advocacy group, told the Post that those data removals “hide how much they’ve destroyed the system’s customer service.” ...