The availability of product is just one way in which an inventory management system attempts to create customer satisfaction. A comprehensive understanding of the impact of inventory control on ...

Loyalty isn’t love, it’s utility, habit and frictionless design, and it’s time marketers built programs that reflect that ...

along with apologies from the online retailer after it discovered “unresolved” issues. The precise scope of the refunds issued isn’t clear but executives hinted it may be hundreds of ...

This singular act of empathy went viral and cemented Zappos’ reputation as a customer service legend. It’s safe to say customer satisfaction is the leading ... measure the speed of resolving customer ...

"They're realizing that there's more to it, and solving some of the throughput and other experience issues ... be available for customer questions and requests, and more," Starbucks said.

The Belk department store chain is experiencing issues with some functions, affecting its ability to handle customer orders and returns, according to multiple media outlets. Belk could not be ...

(WAVY) — The Virginia DMV website is fully operational after many across the Commonwealth experienced issues on Thursday ... were primarily impacting the customer service centers.

Lowe’s ranks highest in customer satisfaction with a score of 680. Ace Hardware (672) ranks second. The U.S. Home Improvement Retailer Satisfaction Study measures customer satisfaction with home ...

How does he do it? Playing small ball. “Personal connection. We started as a small customer-centric organization 30 years ago and, quite honestly, we’ve never lost sight of what got us here,” said ...

Investing in turnaround stocks implies that problems are solvable ... and more on the intangibles like the brand and customer satisfaction. Starbucks' turnaround will take time and come at ...