CEO Brian Niccol’s goal to restore some of the coffee chain’s former homey feel includes baristas adding upbeat greetings and drawings on takeout cups. But the company just set some limits.

In celebration of Earth Day, it's time to grab a reusable coffee travel mug when you head out the door to reduce your use of ...

Music played, coffee machines steamed, the pastry case got sparser, and one by one, customers exchanged beeping pagers with trays of latte mugs and kettles of tea and squares of cake. Owners ...