The Talkdesk Customer Care team was recognized in the Transformation of the Year category for its exceptional approach to solving customer challenges, elevating engagement, and creating measurable ...

An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

Here are the latest Canadian cellphone plan and device deals, plus other promos from wireless carriers such as Rogers, Telus ...

International Banker is joined by Mr. Daniel Asiedu, Managing Director of OmniBSIC Bank to discuss the bank's impressive ...

Wireless provider T-Mobile has introduced new post-paid plans with lower costs, added features and a new five-year price-lock ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Mayor Chris Cooke decried the current process that someone has to go through to get permission to carry out demolition works ...

The 39-year-old Miami woman thought she was interacting with a potential customer. Instead, police said she was talking to an undercover officer.

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Generation Z can't seem to stop checking their phone, even when they're supposed to be having a conversation.

Accelerate your tech game Paid Content How the New Space Race Will Drive Innovation How the metaverse will change the future of work and society Managing the Multicloud The Future of the Internet ...

Here’s how it works. After the first big phone release of 2025 brought a new device to the top of our best phones rankings — take a bow, Galaxy S25 Ultra — the spring has given us a lot of ...