The ACSI 2025 report found challenger brands on the march, sector leaders on the defensive, and Starbucks showing surprising ...

The 8x8 Analyst Summit 2025 was all about AI, ecosystems, and CX-first thinking.

A newly formed team helps the food and beverage giant assess the success of an initiative as it works to facilitate an ...

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

• Improving User Experience: Embedded payments can make it easier for users to complete transactions by eliminating the need ...

A new history of the “like” button raises questions about what it means to interact effortlessly with others.

It’s time to start measuring and managing their worth. by Rob Markey The true purpose of a business, Peter Drucker said, is to create and keep customers. Most managers understand this, but few ...