There is a surge of backlash against SSA’s escalating reliance on online identity proofing tools for routine transactions.

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

Philips Service Center And Customer Care Number - Find here the list of authorised Philips service centers with address, customer care, toll free number nearby you. Get repaired Philips Headphones and ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Customer service hours have been reduced at Brighton and Hove libraries as not enough staff are available.

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands stacked up in terms of customer satisfaction.

Insights from SEAA 2025: How ISVs can win against 800-number giants Discover how leading ISVs are leveraging company culture, rapid support, and customized solutions to outperform national competitors ...

Why do companies still use 1-800 numbers? These numbers can build trust with consumers, and those who still have landlines don’t have to pay.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Social Security will no longer let people change bank information by phone, alleging the practice is behind direct deposit fraud.

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...