An AT&T service-desk manager said their division's office consolidation plan accelerated after a companywide survey found declining worker engagement.

More than $1 billion will be invested to expand the center's current 1,000-bed capacity to hold up to 5,000 people ...

How would it protect consumers? To protect consumers, the bill would mandate that call center workers immediately disclose their physical locations to callers, and disclose whether AI is being used.

The documentary exposes the ‘Thane Call Center Scam’ and goes behind the criminal networks operating from India that swindled the American citizens while sitting in India.

“Over the weekend, Conduent’s EBT IVR call center will be unavailable as the company continues its investigation,” state officials said.

The center was taken offline over the weekend during an investigation, and state officials expect things to come back online today.

AT&T, partners claim open RAN call breakthrough By Kavit Majithia AT&T, Ericsson and Fujitsu subsidiary 1Finity claimed a major milestone in its work to develop open and programmable networks, ...

Bexar County voters will head to the polls this fall to decide whether to devote public money to a $1.3 billion Spurs arena ...

AT&T Expands Office@Hand Business Communications Portfolio with RingCX AI-Powered Contact Center and RingSense Conversational Intelligence Solutions by RingCentral RingCentral, Inc. (NYSE:RNG), a ...