As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

The transition from SaaS to RaaS represents more than an industry trend; it signals a fundamental shift in how enterprises ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

AI is transforming SaaS, leaving companies caught between nimble startups and tech giants investing billions, AlixPartners ...

The yellow brick road matters: Reaching true agentic AI is a journey with critical stepping stones. Companies must follow a ...

What observability points out for AI-driven development is that you can definitely deliver software faster, and perhaps ...

AI is tectonically shifting hospitality — from digital ordering to predictive analytics — and Santa Clarita is one of the best places to see this transformation in action. California-based hospitality ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better understand AI’s effects on customer service and what it means for both ...

The offer will let millions of students use OpenAI’s premium service, which offers access ... fueled by the performance of its paid AI software, Bloomberg reported, citing an anonymous source.

For companies deploying these systems in customer ... AI, Will My Grandkids Still Think I’m Cool? WIRED’s advice columnist pushes back on the idea that ChatGPT and other generative AI software ...