Should clients keep refund overpayments?The answer depends on where the overpayment came from, the sequence of payments and the underlying contract. Sometimes they can... OTAs vs. human agents vs ...

A luxurious five-star beachfront resort in Greece on Booking.com looks idyllic for a getaway. But the exact same hotel is listed as a four-star hotel by On the Beach and 'four stars +' on Tui’s ...

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