Fresno-based FFB Bank entered into an agreement with the Federal Deposit Insurance Corporation (FDIC) over practices of its profitable merchant services program. An FDIC consent order states deficienc ...

The regional lender is honing the way a group of its bankers manage small-business customer relationships as competition ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Banking's greatest lesson isn't about technology or regulations—it’s about what happens when an industry is forced to ...