Current board director for four public companies, Karaboutis draws on her experience leading IT across multiple industries to ...

Alas, from every year of the 2010s, only one show can be picked as being number one, which in turn, establishes them as some ...

With meat naps wedged in the schedule, our former social media editor, Gavin Cleaver, ate as much brisket as possible.

For many, a Greggs bakery brings with it a rush of comfort and nostalgia. Not least thanks to the uplifting, ...

Wikipedia confirms my hunch that Lucky Charms was the first cereal to start adding candy. My skepticism over the move is ...

What they have now is a bad design that leads to poor customer service when you have a problem. I am not a cussing man, but this phone company pushes you to the brink. Others have told me the same.

We’ve all had bad customer service - but some companies take it to a whole new level. In this video, I dig into some of the worst offenders, based on real stories, rankings, and personal ...

This recognition highlights the organization’s commitment to delivering outstanding customer experiences and its leadership in service excellence ... rid the world of bad CX, Talkdesk leads ...

Frequent social media users most commonly turn to a brand’s Facebook (55%) and Instagram (47%) accounts for customer service-related issues. When it comes to direct messaging, a third (32% ...

ASIC’s review looked at the processes of 10 of the biggest pension funds, outside of the two it’s already suing, and identified issues including “excessive delays, poor customer service and ...

You’re all signed up! Want more of our free, weekly newsletters in your inbox? Let’s get started. The Tampa Bay Times e-Newspaper is a digital replica of the printed paper seven days a ...

McDonald’s employees have dished the dirt on the infuriating customer habits they’re sick and tired of dealing with. Working in a customer service role ... a customer’s bad mood.