Business: Hard hit by tariffs, Americans are turning to Goodwill and eBay. But first, not everyone is happy. If this was forwarded to you, sign up here. A 90-day pause People were getting queasy.

Rimini Street receives Stevie Awards for Front-Line Customer Service Team of the Year and Best Customer Satisfaction Strategy, and the 2025 AI Excellence Award by Business Intelligence Group ...

Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions and streamlining operations. However, I find that one of the most ...

The crafts retailer, whose owners are vocal about their evangelical belief, is coming to TriBeCa in Manhattan. Not everyone is pleased. By Jane Margolies In the Lower Manhattan neighborhood of ...

Vermont Business Magazine Blue Cross and Blue Shield of Vermont’s (Blue Cross VT) Customer Service Call Center was recently awarded 2024 Call Center of the Year among small and mid-sized organizations ...

Banking customer satisfaction is on the rise across the U.S. in an ... consumers can trust for an in-depth look at what banks are doing to make their customers happy, as well as common complaints.

The UK Foreign Secretary has said he regrets America’s “return to protectionism” after Donald Trump insisted Sir Keir Starmer was “very happy ... consulting with business and industry.

Before the COBOL transition reports, Fichtner said he had not been worried about benefit interruptions, though he had been concerned that changes at the agency may impact customer service and that ...

With an experienced team and a commitment to clear, customer-focused service, Happy Air continues to support Auckland’s heating and cooling needs providing climate solutions that align with modern ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...