Bundy standoff represents a watershed moment in modern American antigovernment extremism, establishing a precedent where ...

Recent weeks have seen a mounting chorus of praise from Chinese companies and other organizations for the new national AI ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Forrester evaluated the 10 top CCaaS providers, including Genesys, on strategy and current offering. The report states, "Genesys has a market-leading vision to provide a broad AI-powered experience ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms ...

According to DEC data, its dispatchers are answering 88% of 911 calls in 15 seconds or less, which does not meet NENA ...

The IGNITE Schuylkill Youth Program’s “final event” is scheduled for May 8 at the Orwigsburg Veterans Memorial Hall, 300 ...

Hundreds of contractors, or “purchasing assistants”, in a Philippines call centre were working to manually complete purchases occurring over the Nate app, the investigation found.

Moderator, "Face the Nation with Margaret Brennan;" Chief foreign affairs correspondent Margaret Brennan is moderator of "Face the Nation with Margaret Brennan" on CBS. Based in Washington, D.C ...

Several transcription factors in developing neurons exhibit broad-to-restricted expression patterns, but the relevance of ...

For example, Dr. Benjamin Norquist is the director of The Network of Evangelicals for the Middle East. Norquist has spent a ...

ISLAMABAD, April 9 (Reuters) - Pakistan plans to allocate part of its surplus electricity to Bitcoin mining and AI data centres, the head of Pakistan's Crypto Council and adviser to the finance ...