2. Competitive Advantage: Implementing advanced data science solutions—especially in call centers—can give Nigerian firms an ...

According to DEC data, its dispatchers are answering 88% of 911 calls in 15 seconds or less, which does not meet NENA ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Forrester evaluated the 10 top CCaaS providers, including Genesys, on strategy and current offering. The report states, "Genesys has a market-leading vision to provide a broad AI-powered experience ...

Hold off on that big expansion for now. That’s the bottom line for the Boston Convention & Exhibition Center in an extensive report prepared by a team of consultants led by hotel specialist ...

A week away from the six-month anniversary of Hurricane Helene, the National Hurricane Center has released its report on the horrific storm, finding it claimed the lives of 248 people and caused $ ...

Backup center Mitchell Robinson, who hasn't played in back-to-backs since returning to the team from offseason ankle injury on Feb. 28, is listed as questionable for the matchup, according to New ...

The generative AI boom affected the technology ecosystem from the top down, mobilizing massive investments in cloud infrastructure and driving available data center capacity to new lows last year.

(AP Photo/Jessica Hill, File) UCLA center Lauren Betts (51) shoots on Southern California center Rayah Marshall (13) during the second half of an NCAA college basketball game in the championship of ...