More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period ...

Microsoft's Work Trend Index shows that 33% of leaders may cut jobs, while 78% still plan to recruit for AI roles.

A fintech founder in the US has been charged with fraud after it was found that his artificial intelligence shopping app relied heavily on Philippines call centre employees to complete the ...

“We’re not going to be able to facilitate this payment if you’re not forthcoming and honest with us,” said the call centre agent, according to a recording first aired on 2GB Sydney’s Ben ...

It said that in the case of a customer dispute coming in over Google’s Gmail, rather than toggling between tools, a contact centre agent can invoke SAP’s AI copilot, Joule, directly from the ...

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Central Coast Council’s Economic Development Committee has asked for a report on how development applications for childcare facilities can be streamlined in the face of a critical shortage of ...

The Board of Directors of the Establishment (BoD-E) comprises 16 members that are to reflect the diversity of the Quebec population, the community the McGill University Health Centre (MUHC) serves and ...

Agents are not only more productive when given the tools and training to navigate the complex environment of a modern contact centre, they also contribute significantly to customer satisfaction ...

Guernsey airline Aurigny has moved its call centre to Fiji, it has confirmed. The States-owned carrier said specialist airline call centre company MindPearl had been operating on the airline's behalf ...