Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

In response to growing complaints about rash driving, skipped bus stops and misbehaviour by Delhi Transport Corporation staff ...

When leaders are misaligned on priorities and lack the training they need to empower their staff, teams suffer and so do ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

All County Roofing in Vancouver WA has rolled out a fresh plan aimed at improving how they serve their customers and keeping ...

Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...

Lower-performing employees at Asda will undergo additional training as the retailer looks to improve its customer service ...

Evolve now or risk being left behind' - Sara Cerruti, Vice President Global Customer Transformation for PTC ServiceMax shares ...

NSW TrainLink is reviewing the current coach network to ensure services reflect the changing nature of the industry ...

Frost & Sullivan commends Combatica for setting a high standard in competitive strategy, execution, and market responsiveness. The company's vision, innovation pipeline, and customer-first culture are ...

At the heart of this transformation was Shireesha Gorgilli's philosophy of user-centric data design and storytelling with ...