In the July 30 episode of Gordon Ramsay’s Secret Service, the celeb chef rolled up his sleeves to help Pretty Girls Cook, a ...

The MTA is expanding its Customer Service Centers (CSCs) for riders throughout the five boroughs.

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Sophos unveiled a refreshed channel program Wednesday featuring an array of updates aimed at better rewarding partners for ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

From its humble beginnings in the founder’s basement, Lakeside Service Co. has grown into a highly respected residential HVAC and plumbing contracting firm.

Evolve now or risk being left behind' - Sara Cerruti, Vice President Global Customer Transformation for PTC ServiceMax shares ...

When leaders are misaligned on priorities and lack the training they need to empower their staff, teams suffer and so do ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...