1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions ...

A better consumer experience has implications for clinical improvements, according to a new report from CVS Health. | A ...

Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been dreamed about, Amazon.com Chief Executive Andy Jassy said in a letter to ...

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand ...

EVT, one of Australia’s largest entertainment and hospitality groups, is set to roll out an AI-powered sentiment analysis solution – developed in partnership with Decision Inc., a leading Global ...

Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.

IN today's fast-evolving digital environment, customer expectations are rising as fast as technological capabilities. Adobe, ...

At Google Cloud’s Next ‘25 conference, the tech giant will lay out innovations that speak to how brands and agencies can use artificial intelligence.

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

Global Study Shows 81% of Customers Still Rely on Direct Interaction with Humans to Fix Issues SALT LAKE CITY [April 10, 2025] – InMoment®, the leading provider of integrated Experience ...

The Stripe CEO has a unique way to get customers to share direct and "candid" feedback about the payments platform.