To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

For executives looking to elevate their customer experience strategy, integrating communications into the core customer ...

The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

BRAIAN is the materialization of Iberostar's commitment to new technologies aimed at maximizing efficiency in its hotels and, as a result, improving customer experience.” For the latest travel news, ...

Lucidya, a leading AI-powered customer experience management (CXM) platform, said it secured a SAR5 million ($1.3 million) grant from Saudi Arabia’s National Technology Development Programme (NTDP).

Strategically located opposite Duraplast and adjacent to Electromart, this cutting-edge facility embodies Somoco’s unwavering commitment to delivering an unparalleled customer experience.

Based on customer experience, the report ranks the top life insurance companies in India and has captured feedback from more than 3600 customers across 13 life insurance brands in the country.

New Delhi [India], April 9: Hansa Research has released its 5th edition of the Insurance CuES report that tracks the experience, perceptions, attitudes, and behaviour of consumers in India ...

The EMO team comprising Mr. Rai, Himanshu Mahto, Ashutosh Mishra, and Ishita Guar, created a platform enhancing the home décor experience using AR and XR. “What makes it unique is that all the ...