At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Was the outdated résumé the reason they didn't get the job? They did get the interview. But that résumé didn't help their cause because it didn’t sell their strengths, and t ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

The No. 1 thing that I am looking for and we’re looking for is learning, agility, curiosity,” says Angela Beatty.

Good morning, everyone, and welcome to the Pinnacle Financial Partners Quarter 2025 Earnings Conference Call. Hosting the call today from Pinnacle Financial Partners is Mr. Terry Turner, Chief ...

Helping news, media, brands and institutions leverage our world-class content and cutting-edge services to drive value to their audiences and business. VILLA CALETA, Panama (AP) — The face of U.S.

The BBB grades businesses based on factors like responses to customer complaints ... consumer installment loans to Iowa residents and can resume if they provide a 30-day notice to the state ...

With the Open To Work feature, you can privately tell recruiters or publicly share with the LinkedIn community that you are looking for new job opportunities. Sending messages to people you know ...

This is the second restaurant closing at the mall this year.