A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

VTA officials initially said they yet to determine which bus lines will return Friday, but posted on X Thursday evening that 100% of bus service would resume. As bus operations return to 100% of ...

To access Amazon’s Customer ... service. In other words, things can get a bit tricky if you're sharing an account with someone else. Now you've officially entered the chat. Type "Talk to ...