Enter the Customer Service team. These individuals are hired to fix things, at least that is the plan. Instead, the plan is ...

In its fiscal third quarter, Starbucks reported revenue of $9.5 billion — slightly above analyst expectations, but same-store sales in the US dropped by 2%.

The coffee giant aims to stand out on guest experience in a cutthroat consumer environment as it tries to boost lackluster ...

Investors will get the latest look into how Starbucks' push for more welcoming cafes is going when it reports earnings after the bell Tuesday.

With the next Platinum Service Awards scheduled for Oct. 22, the Boca Chamber of Commerce is on the lookout for the next ...

Just about a year ago, on a trip to New York City, Tim Sweetman and his wife made a pitstop for some “work research.” Having ...

Looking for a new career or just something part-time for some quick cash? Here are 8 Valley companies hiring NOW! For more ...

Volunteer extraordinaire David B. Sullivan has long had customer service in his blood.