Ace Hardware (C. Woods Plumbing) in Tyler is currently seeking a reliable Dispatcher/CSR who will serve as the first point of ...

As President-elect Donald Trump’s administration prepares to take over Washington, some federal employees are quietly changing the language of job descriptions and performance reviews in an ...

Writing a job description might seem straightforward, but it requires both clarity and creativity. On one hand, you need to provide practical details about the role’s day-to-day responsibilities.

To attract the best talent, you need to broadcast more than a list of tasks and expectations. On the spectrum of managerial chores, writing a job description probably falls somewhere between ...

Competency-based job profiles are ... Resolution– Addressing customer issues effectively and efficiently. Product Knowledge– Comprehensive understanding of the organization’s offerings. An example ...

One of the fundamental principles of customer service is empathy ... extra care should be taken to preserve their dignity. For example, an EMS team might use a privacy screen while assisting ...

At Middlebury our job descriptions are designed to concisely capture why a position exists. It reflects the impact the role has on supporting department and/or institutional goals, responsibilities ...

“The job is to create a two-way street for communication, so customer service representatives work with other teams inside the organization – from operations and engineering to marketing and ...