This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

AT&T, a telecommunications company, is another company with a reputation for delivering some of the worst customer service. A strong example that failure to deliver can have lasting consequences. A ...

How Much Does a Customer Service Representative Make ... See current salary offers for jobs in your field. 50,000 37,500 25,000 12,500 ...

NOAA, which includes the National Weather Service, has been hit with three waves of job cuts. The first was the firing of nearly 900 “probationary employees” at the end of February.

The outgoing leader of the US Postal Service portrayed his deal with the Trump administration to cut 10,000 jobs as a stabilizing bid, but scholars and labor unions say it’s a step toward dismantling ...

Our ambition is to empower every employee with a Copilot and transform every business process with agents. We’re announcing two new agents that apply this ambition to sales—the revenue engine for ...