Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

Former Cabarrus County Manager Mike Downs filed a lawsuit against the county Wednesday afternoon alleging he hasn’t received severance and other compensation after being abruptly fired in January.

This year marks the 50th anniversary of Henry Mintzberg’s classic article “The Manager’s Job: Folklore and Fact.” The essay, which sought to debunk some of the myths about what makes a ...

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...

going from first effort to customer shipment in nine weeks." The goal of your résumé is to put your three best accomplishments per role in front of the manager. If you write too much ...

Social and community service managers' work can take a number of shapes: They might work directly with a specific community, such as the homeless or the seriously ill, and seek to identify ...

Our ambition is to empower every employee with a Copilot and transform every business process with agents. We’re announcing two new agents that apply this ambition to sales—the revenue engine for ...