Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

VTA bus service resumed Friday, and light-rail service was expected to resume Monday after a judge ordered the end of a weekslong workers strike. The train service has been delayed because of ...

With the union worker strike over, some VTA bus service will resume Friday, with more bus lines and light rail services restarting over the next few days. VTA has yet to determine which bus lines ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

Finally, someone from the National Park Service has arrived to oversee the world-renowned venue. “We don’t move fast,” new site manager Theresa Moore said, trying but failing to subdue a grin.

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer service and slash its payment ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...