Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...

SSA said wait times have not changed, they were simply “straightened out,” yet beneficiaries have reported up to 2-hour waits ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

The court heard the “f..off” incident happened towards the end of a night shift in the early hours of January 27th last when ...

In an effort to enhance customer service and provide immediate assistance, AES Indiana is launching a series of community ...