Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

The court heard the “f..off” incident happened towards the end of a night shift in the early hours of January 27th last when ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...

TOKYO -- Is saying "smile please" to store staff considered harassing the workers, known in Japan as "customer harassment"?

SSA said wait times have not changed, they were simply “straightened out,” yet beneficiaries have reported up to 2-hour waits ...

Trump repeals IRS DeFi broker rule, nullifying crypto data reporting requirements for decentralized platforms and ...

The DMV has extended Saturday hours and hosted REAL ID appointments to help meet the high demand. Barco said the REAL ID will ...