In 2025, customer service is experiencing a significant transformation due to the integration of advanced technologies like ...

Tricking your audience, however, is certain to cause feelings of resentment Dark patterns shouldn’t play a role in your customer service. For example, customers shouldn’t be tricked into signing up ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Agents play a significant role in how organizations are transforming their business process with AI. Soon agents created in Microsoft Copilot Studio agent builder and Copilot Studio will be available ...