Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

Workforce development firm Burning Glass insists that skills, rather than degrees, are the key to job success. Its new ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

This article explores three key risks businesses face in the digital customer experience and offers technology-based mitigation strategies. We’ll also highlight the critical role of IT infrastructure ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos ... at least one staff member's main role was helping older visitors determine what paperwork ...

Some roles will also be affected at Sky’s call ... it “future-ready” as it shifts from phone support to digital customer service. The company said the changes will “create a faster ...

Some roles will also be affected at Sky’s call centre sites ... The firm has said its plans will help make it “future-ready” as it shifts from phone support to digital customer service. The company ...