bad service can take many forms. Customers might deal with long queues, rude agents, or find it difficult to reach a human agent. Knowledge Lack of expertise relating to customer problems Agents are ...

How to improve tone of voice in customer service: Building your customer service voice One of the customer service skills your team needs is an understanding of how to use tone of voice. Recent ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers freelancing, AI, and remote work.

He is a Temple University graduate and was born and raised in Pitman, NJ. Service was suspended for about an hour on New Jersey Transit's River Line after someone was struck Tuesday morning ...

Jodi Daniels is a privacy consultant and Founder/CEO of Red Clover Advisors, one of the few Women’s Business Enterprises focused on privacy. Like most technologies, AI is a double-edged sword.

CINNAMINSON, N.J. -- NJ Transit River Line service has resumed after a person was struck by a train. It happened around 8 a.m. on Tuesday near Cinnaminson Station in the 1800 block of Bannard St ...

what benefits it provides startups and reveal the most important customer service skills, as well as digital marketing agencies, that elevate customer experience so consumers want to return to a ...

Multitasking is a common and essential skill for customer service professionals. Whether you are dealing with multiple customers, channels, requests, or tasks, you need to be able to prioritize ...

Customer service skills are essential for librarians who want to provide a positive and satisfying experience for their patrons. Whether you work in a public, academic, or special library ...