Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

Education Week reached out to some of the nation’s biggest employers late last year to ask what social-emotional skills they ...

CEO Missy Scherber set herself apart in B2B sales in the male-dominated earthmoving and waste management industry, and now ...

The Philippines branch of TTEC has announced that they are now actively recruiting for English-speaking customer service professionals to work at their top-rated international offices.

Upskilling and reskilling by leveraging instructor-led training or online courses helps your team remain knowledgeable. With ...

As artificial intelligence (AI) continues to reshape industries, a recurring concern persists: Will AI render human labour ...

Feyisayo Alayande urged job seekers to cultivate five essential soft skills that will set them apart from employers and carry ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

LinkedIn data reveals that by 2030, 70% of the skills used in most jobs will change ... Most common job titles: Customer Service Representative, Administrative Assistant, Project Manager Most common ...

These skills help one to adapt to various situations and professions, making them invaluable assets throughout life.Mastering these soft skills can set you apart in your career, enhance your ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...