A great customer service team will not only provide the services you’re looking for, but they will do so with friendliness, quick response times and a high level of expertise in their product.

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Virgin Media O2’s new Lumi AI tool offers real-time prompts and resolution suggestions to human agents, enhancing ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

Today, Loris AI is a customer service company that provides machine learning-powered software that analyzes real-time chats and suggests language for responses.

May 5 (Reuters) - ServiceNow Inc NOW.N and Adobe Inc ADBE.O said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives.

Help desk software is designed to streamline customer service and create a functional, centralized point of contact for incident ticketing, customer issues and tracking the quality of customer ...

Customer relationship management (CRM) providers have tailored their offerings for the small business market, providing software-as-a-service options, integration with other technologies, and an ...

To this end, Zendesk, a well-known customer service software company, announced an integration this week with Fabric, the app development platform Google recently purchased from Twitter that’s ...

Jive Social Customer Service Solution includes all the software needed to run it, so companies don’t need to have any other Jive products for it to work. And like the other Jive products, the ...

As part of the deal, 24/7 will get access to Microsoft’s TellMe speech-recognition and interactive self-service software, which will get integrated into 24/7’s Predictive Experience products ...

Playvox, a Sunnyvale, California-based company that creates customer service software, has tapped Kristen Shaheen as general counsel. Shaheen started her new position this month, according to her ...